General
Can I buy the Bodybouncer at a retail store? Urge Design is the manufacturer of the Bodybouncer, and it is available only from the Urge Design Online Store. By purchasing directly from the manufacturer, you avoid the inconvenience of having to locate and shop at a retail adult novelty store—we deliver the Bouncer right to your door by Fedex Ground.	When can I expect to receive my Bouncer? Allow one week for shipping to mainland U.S. addresses. International purchases require 2-4 weeks for delivery.
How is the Bodybouncer shipped? Urge Design ships its Bodybouncer product by Fedex Ground for U.S. customers. International shipments are sent by USPS Air Parcel Post.	Can I have a Bouncer shipped internationally? The Bouncer is now for sale worldwide through the bodybouncer.com web site.
What are the requirements for watching the Bouncer Video? You will need to have Media Player 9 or later to see the video on a PC, or Quicktime 6 or later to see it on a Mac. These players are available at Microsoft and Apple respectively.	Is the Bodybouncer ordering system secure? The Bodybouncer online ordering system is fully secure. You should notice a small "lock" icon at the lower right corner of your screen when you click on the "checkout" button on the order screen. From that point forward your session is encrypted, and the credit card data that you enter next is protected. We do not store credit card data after the order transaction for additional safety.
Will my information remain private? Urge Design will not share your contact information with any other party for any reason whatsoever.
Customer Service
How do I handle a warranty claim? Send us an email here describing the manufacturing defect and make sure you include your contact information and the date of purchase.	Can I replace the rubber saddle? Replacement saddles are available by calling customer service.
How do I assemble a Bouncer? Your Bodybouncer comes with a product manual that has complete assembly instructions. You can also download the product manual here.	When can I expect to receive my Bouncer? Allow one week for shipping to mainland U.S. addresses. International purchases require 2-4 weeks for delivery. Please contact customer service if you are certain your shipment is overdue.
Can I return my Bouncer? Unfortunately, you cannot return a Bodybouncer. Urge Design is committed to selling products in absolutely new condition, and as such we cannot accept returns for any reason.
Product Details
What is the Bouncer weight limit? The Bouncer has a weight limit of 225 pounds.	How flexible is the weight limit? The Bouncer has been tested up to loads of 500 pounds, but the 225 pound weight limit is strongly advised to limit the risk to the other party.
Is the Bouncer collapsible? The Bouncer comes disassembled and can be disassembled at any time. This procedure takes approximately ten minutes.	What is the product warranty? The Bodybouncer is guaranteed to be free of defects for a period of 90 days. Please see the full warranty included with the product for more details.
Is assembly required? The Bouncer comes disassembled. Assembly generally takes less than ten minutes to complete and requires only a pair of pliers and a phillips screwdriver. Folding the saddle around the frame and mounting the first bolt can require a little finger strength, so assembly is most easily accomplished by two people. You can find assembly instructions in the product manual, available here.	Will my Bouncer rust? The metal frame and coupler bars are made of finished steel that is rust-resistant. The fasteners (the only exposed metal parts) are made of stainless steel, making them impervious to rust altogether. Your Bouncer will serve you for many years, even decades.
Does the Bouncer have any distinguishing marks on it? The Bouncer has no distinguishing marks or logos on it of any kind; nothing for a youngster or inquisitive friend to look up on the Web.	How long do Bouncer saddles last? Saddle wear is highly dependent on the fashion in which the Bouncer is used. As a very rough guide, an average couple may expect 50-100 hours of use before replacement is required. The saddle should be inspected every five hours or so for wear. See complete safety instructions here.
Can the saddle be replaced? Replacement saddles are available for $49.95 by calling customer service.	How soft is the saddle? The Bouncer saddle is fairly soft to the touch. It will not chafe either partner under most circumstances.
How do I clean the saddle? The saddle should be cleaned with warm water and, if necessary, a mild detergent that is free of solvents, oils and citric compounds. If necessary the Bouncer saddle can be unbolted and thoroughly cleaned in a sink or shower. Do not expose the frame to water.	Is the hole big enough for us? To date there have been no complaints regarding the size of the saddle aperture. It tends to lengthen somewhat along the long axis of the saddle when under load, yielding a 4"X5" opening for your intimate connection. This virtually ensures that he won't be chafed.
Technique
Which positions should we start with? Start with the Trot and the Flexer. These positions naturally complement each other, offering energy and nuance at the same time. Once you get the feel of the basic positions it will be a lot easier to experiment more widely with the Groove Gallery.	Which is best: Towel, Talc or Lube? In most cases using a handtowel with a cross cut in the center is the best way to prepare the Bouncer saddle. This setup yields the least mess and the most comfort. Read more about basic Bouncer setup here .
What's the best way to raise him up under the Bouncer? Towels are often the best way to raise his body up. Folded so that they fit neatly under Bouncer, they can be used to obtain relatively precise positioning. Note that for most men, a mild flexing of the hips will position him up or down enough to fine-tune the experience. Read more about basic Bouncer setup here .	Should I use the Bouncer on the floor or in the bed? The bed is often the best location for basic grooves like the Trot and Flexer. However, some people prefer the solid support of the floor as it tends to offer a firmer, more energetic ride. Read more about basic Bouncer setup here .
Which lubricants can I use? Use only 100% water-based lubricants on the Bouncer saddle. Never use petroleum jelly, mineral oil or any other kind of oil—natural or synthetic. Over time oil will degrade the integrity of the rubber.	What kind of dildo/vibrator should I use for masturbation? When executing the Hot Trot, Hot Flex or Hot Hammer you should always use a dildo/vibrator setup that prevents over-penetration. Perhaps the best setup involves a suction-mount dildo (widely available from erotic novelty retailers) placed on an overturned plastic tub or bowl. The key is to make sure that in the (extremely unlikely) event of a saddle failure the shaft won't be suddenly thrust deep into her body.
Safety
How safe is the Bouncer? The Bouncer is designed to be very safe in operation as long as you follow the safety instructions. To our knowledge no one has ever been hurt using a Bouncer.	How has the Bouncer been tested? The Bouncer design has been extensively human tested. It has also been machine-tested to over 500,000 cycles to simulate long-term saddle wear.
Does the Bouncer require any kind of maintenance? You should inspect the Bouncer saddle approximately every five hours of use. Read all safety information here.	Can I use a damaged Bouncer saddle? Never use a damaged Bouncer saddle. This is an important safety consideration.
Which lubricants can I use? Use only 100% water-based lubricants on the Bouncer saddle. Never use petroleum jelly, mineral oil or any other kind of oil, whether natural or synthetic. Over time oil will degrade the integrity of the rubber.	Where should I report a safety issue with the Bouncer? Email any safety issue right away here.
Should I use a Bouncer if I have a rubber allergy? We do not recommend using a Bouncer if you have a latex rubber allery. It is possible to use a towel such that skin contact with the saddle is minimized or prevented, but you must assess the relative risk involved. Consult a physician first if you have a latex rubber allergy but still want to use a Bouncer.	Is it safe to share a Bouncer? We do not recommend swapping Bouncers with other parties.
Can I experiment with my Bouncer? Yes. However, make certain that your new grooves adhere to the guidelines established in the safety section of the product manual (available here), particularly with regard to tipping and loss of balance.	Should I use a Bouncer if I have a serious medical condition? Urge Design cannot advise you in these matters. Consult your physician and bring along a copy of the product manual (which you can download here) to illustrate the activities involved.
Can other hardware be substituted for Bouncer parts? Never substitute other hardware for Bouncer components.